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Frequently Asked Questions

Below you will find answers to the most frequently asked questions as regards making purchases in our store.


 

How to check the status of my order?

We will send information regarding the progress and status of your order to your email address. Moreover, after logging into your account, you will have access to all the details concerning your current and completed orders, i.e. status, content, addresses, etc.


How long will I have to wait for delivery?

We will send a confirmation to your email address directly after you have placed an order. Then, our representative will contact you to arrange all the details (if necessary) and we will begin preparing your shipment. We will send information about the status of your order to your email address on an ongoing basis.


Date of delivery = days until dispatch + time of delivery

The date of dispatch depends on the availability of the products and the selected method of payment, while the time of delivery is determined by the delivery method chosen.

» detailed description of order processing


What methods of delivery are available?

Depending on the quantity and weight of the products ordered as well as the selected methods of payment and your preferences, you can choose one of the following methods of delivery:

  • courier company
  • Poczta Polska postal service
  • transport companies – including with HDS unloading
  • collection in person

» detailed description of delivery methods


How much will I have to pay for delivery?

The total cost of delivery will be specified after adding products to the basket and selecting the appropriate methods of delivery and payment. You will see the precise value to be paid in the summary. Depending on the selected method of payment (prepayment or cash on delivery) and the method of delivery, the cost of delivery ranges from a few to tens of PLN.

» detailed delivery price list


How do I pay for the order?

Depending on the value of a specific order, the selected form of delivery and your preferences, you can choose one of the following methods of payment:

  • bank transfer
  • cash on delivery
  • PayU electronic payment
  • credit card
  • PayU instalment system

» detailed description of payment methods


Can I collect my order personally?

Of course. You can collect your order from one of our personal collection points, located at the following addresses: ul. 1 Maja 32 , 71-627 Szczecin, Poland, or ul. Fabryczna 6a, 85-741 Bydgoszcz, Poland. The opening hours can be checked in the "Contact" tab. In the case of personal collection, you are not charged with any additional costs.


What are discount coupons?

During numerous promotional campaigns we offer our customers discount coupons. These coupons contain special codes that need to be entered in the appropriately marked field during order finalisation. A specific discount will then be taken into account when calculating the total amount to be paid.

Remember that the majority of discount codes are time limited. After expiration, the given code is no longer active and no discount will be given.


What is a wish list?

It is a list where you can add products that you find interesting. Only logged in users can access the wish list.

If you are undecided and not sure whether you want to buy a given product or not, and you have an account at our store, please log in and add the product to the wish list. The products in your wish list are saved. During your next session at our store, the products you added to the wish list will be made available. You can return to them at any time and add them to your basket or remove from the wish list.


Can I get a VAT invoice?

Yes. You can obtain a VAT invoice for any products purchased in our store. When you are placing an order, choose the "company" option in the form with your data and provide all the details that you want to be included on the invoice. Please let us know that you wish to receive a VAT invoice (in the "Additional information" section). If the shipment address is different from the invoice data, check the "different shipment address" option in the form and specify the address where the order should be sent.

The date of VAT invoice issuance is the shipment date of your order. This date cannot be changed.


How can I modify my order?

You can modify your orders only at the time of processing. Once your order has been dispatched to the indicated address, no modification is possible. In order to change any details of your order (address change, adding a product to the order, changing the method of payment or delivery), please contact us as soon as possible – preferably by phone: +48 530 710 580.


I have placed an incorrect order. How can I cancel it?

You can cancel your orders only at the time of processing. Once your order has been dispatched to the indicated address, no cancellation is possible. In order to cancel a given order, please contact us as soon as possible – preferably by phone: +48 530 710 580.


Are products sold covered by a guarantee?

Yes. The products offered by our store are covered by the manufacturers' guarantee, which is valid anywhere in Poland. The information about the guarantee period can be found in the description of a product as well as on the manufacturers' websites. It is important to keep the proof of purchase (receipt or invoice) as well as the original packaging until the end of the guarantee period. These are the conditions required to make a complaint.

» guarantee and service conditions


I have a problem with the ordered product. What now?

When you collect your delivery, it is extremely important to make sure that the package has not been damaged during transport. If the packaging has clear signs of external damage, we recommend refusing to accept the delivery and contacting us by phone: +48 530 710 580.

If you wish to make a complaint, please ascertain as to whether the complaint should be made in our store or directly to the manufacturer. You will find this information in the guarantee card as well as in the product description on our website or the manufacturer's website.

» detailed complaint procedure


Is it possible to return the product purchased?

Yes. Pursuant to the act of 2 March 2000, you are entitled to return any product purchased in an Internet store, without providing any reasons, within 14 days of the date of delivery acceptance. However, the product must not bear any traces of use, must not be damaged or destroyed, and must be in the original packaging with its entire contents.

» description of complaints and returns


Is e-realbud.pl and realbud.com the same thing?

DIY Realbud consists of two brick and mortar shops in Szczecin and Bydgoszcz as well as an online store. The online channel was initially ran under the name e-realbud.pl, however, in 2016 a rebranding took place and now the brand name is realbud.com.

Due to the fact that our online store is available in four languages, all of the following domains lead to one destination, that is realbud.com:

  • www.realbud.pl
  • www.realbud.com
  • www.realbud.de
  • www.realbud.se
  • www.e-realbud.pl
  • www.e-realbud.com
  • www.e-realbud.se
  • www.e-realbud.de

Different domain extensions, however, lead to the respective language and currency.